Customer Support

You are new to the world of sports betting or have encountered a problem or question? We won’t let you down at iBet. No matter your request – you can always come to us and we will try our best to find the matching solution for it. You can contact us at any time. Obviously, there are several ways to contact our customer support, which we will introduce to you in the following paragraphs.

Live-Chat Customer Support

The most common way to get in contact with our customer support is through our live chat. You will find here a competent answer to all your questions and problems within minutes, no matter the time or day. Simply log into your iBet account and click on Live Chat at the bottom of our main page. Afterward, you just enter your name, your email address and choose the matching department. Describe your problem briefly and our customer support will do their best to help you with your question.

iBet Help Centre

As an alternative, you can also use our help centre. There you can find all the most common questions, that other users have needed help for. It is divided into certain topics: Registration, My Account & Verification, Responsible Gaming & Limits, Deposits, Withdrawals, FAQ, Bonus & Promotions, Sports Betting, Casino & Live Casino.

Let’s have a look at some of the most common questions:

What payment methods does iBet accept?

At iBet, we have various deposit options available for you! You can choose the best suitable one for you.

  • Visa / Mastercard
  • Trustly
  • Euteller
  • Interac
  • Paramount
  • PayRetailers
  • Directa24
  • Flykk
  • Paysafecard
  • Neosurf
  • CASHlib
  • Skrill
  • Neteller
  • Siru
  • MuchBetter
  • AstroPay Card
  • MiFinity
  • iDebit
  • Instadebit
  • Instant Bank
  • Mobile Bank

Even though this list might be quite long, payment methods may vary depending on the country you have registered.

How do I verify my account?

You can easily verify your account by logging in and selecting your account menu at the top right of your screen. Once you have the account menu open you will need to select “My Account” and then “Verify now”. After clicking on “Verify now” you will see the verification menu where you can upload both ID and Proof of Address,  once you select “Upload” a pop up will be displayed with the criteria needed. Next, you will need to click “Got it” which will take you to the document upload page. Select the document type and click on “Take a photo” and follow the steps to complete verification. You can also verify your account by logging in and selecting “Deposit” which can be found at the top left of your screen. And if any questions pop up – simply contact our customer support.

How do I get a bonus?

You can find all your eligible awards by selecting your account menu at the top right of your screen. Once you have the account menu open you will need to select “My Account” and then “Rewards”. All eligible rewards will be shown here. If you don’t have any rewards right now available, you can visit our promotions page which can be found by selecting the menu at the top left of your screen. Please make sure your notification settings under your “Account/Settings” section are up to date and the relevant boxes ticked for any offers we send via email or phone… so always keep an eye out iBet promotions and special Canadian bonuses. Special Tip: If you are a regular player at iBet, you might even get a bonus if you ask nicely at our customer support. Who knows – maybe you will get some free spins or a free bet. All the best to you!