Terms and Conditions

  1. Introduction
  2. The Basics
  3. Definitions
  4. Licenses
  5. Who can play
  6. How you can play
  7. General Rules for you
  8. What can we do
  9. Payment Rules
  10. Closing your Account
  11. Inactive Accounts
  12. Bonuses
  13. Responsible Gaming
  14. Miscarried and aborted games
  15. How to complain
  16. When talking to us
  17. When talking to each other
  18. Privacy policy
  19. Your liability to us
  20. Breaches, penalties and termination
  21. Anti-money laundering reporting
  22. Intellectual property
  23. Severability
  24. Entire agreement andadmissibility
  25. Assignment
  26. Insolvency
  27. Applicable law, jurisdiction and language
  28. General betting rules
  29. Placing bets cash out
  30. Sports

Data Privacy and Cookie Policy

  1. Introduction
  2. What information do we collect from you?
  3. How do we use your personal information?
  4. Who might we share your information with?
  5. How long do we keep your information?
  6. Security, Identity checks and fraud prevention
  7. Your rights
  8. External content and cookies
  9. Data security
  10. Who we are and how to contact us
  11. Changes to the terms of this Privacy Policy
General Terms and Conditions
  1. Introduction: Welcome to ibet. We want you to enjoy the time you spend here. As this is an online gaming and gambling website, there are a number of laws and regulations that regulate our activities. These rules are explained as clearly as possible in these terms and conditions (‘the Rules’).Thank you for taking the time to learn about the ibet Rules. This is how we let you know what you can and can’t do on ibet, how we will use your personal information and how we manage the Site. We have tried to keep the boring legal stuff to a minimum.
  2. The Basics: The Rules are a binding agreement between us and by clicking that you accept the Rules when creating your account and/or using the Website and/or accepting any Bonus or prize you agree that you have read and accepted the Rules and any amendments thereto. If you do not agree with the Rules, you should not register or continue to use the Website. Everything changes and we may change these Rules at any time. Where we do so in a material way, we will contact you and inform you in advance of the new Rules.
  3. Definitions: You will see the following terms used throughout the Rules:”Bonus” shall cover all promotional offers that gift a tangible reward, including but not limited to: welcome offers, reload bonuses, deposit bonuses, free/bonus spins, free bets, and risk free bets.”Games” are Casino, Live Casino, Poker, Sportsbook, Scratch cards and any other game on our Site (including mobile or any other platform) and “Game” can mean any one of them. We can remove or add Games to the Site at any time.”Rules” are these terms, conditions and rules which you agree to when using the Site.”Site” www.ibet.com, and including, if applicable, any mobile and mobile application version thereof or any other subdomains of ‘ibet.com’.”We” The Site is run by Claymore Malta Limited, a company registered in Malta, under number C90401. The registered office is at Level 4, Ewropa Business Centre, Triq Dun Karm, Birkirkara, BKR9034, Malta.”we”, “us”, “our” means Claymore Malta Limited”You” is you using the Site. “Your” has its usual meaning in relation to you.”Your Account” is your player account on the Site.
  4. Licences: As we provide online gaming, by law, we need to tell you the following:
    1. We are licensed and regulated in Malta by the Malta Gaming Authority (MGA) under licence number MGA/B2C/748/2019.
  5. Who can play: To play the Games on the Site, you must be:
    • over 18 years of age or above the legal age for gambling in the country you are playing from;
    • an actual person. You cannot be a company or other legal entity;
    • playing the Games for yourself and in a non-professional capacity or on behalf of someone else;
    • legally allowed to play Games on the Site;
    • You are at least 18 years of age for purpose of playing in the Sports, Virtual Sports, Casino, Live Casino, Poker or any of the Jackpot Games offered on the website and, under the laws applicable to you, you are allowed to participate in the Games offered on the Website and that gambling is allowed in your country of residence.
    • Internet gambling may not be legal in some jurisdictions. You understand and accept that the we cannot provide you with any legal advice or assurances in respect of your use of our services and so we make no representations whatsoever as to the legality of the services in your jurisdiction. You should check the relevant laws in your jurisdiction before registering with us and using our services as it is your responsibility to ensure that you are gambling legally.
    • Due to the above, we are not permitted to allow persons who are located in certain territories to open accounts with us (and we do not permit accounts to be accessed and operated in those territories). Please be aware that if you are permitted to open an account with us because you are registered in a territory where gambling is legal but you then travel to another territory where we are not permitted to offer gambling, you may not be able to access our services. The territories which are prohibited may be changed by us from time to.
  6. How you can play:
    1. Register
      1. Click on “Open Account” button.
      2. Accurately complete the registration form including:
        • Your full name;
        • Your current address;
        • Your valid e-mail address;
        • Your current country of residence;
        • Your mobile number;
        • Your date of birth;
        • Your gender;
        • Enter Password;
        • Select currency you wish to play in.
      3. Click on “Create Account” button to confirm that the registration information in the form is the correct information and that you agree to the Rules.
      4. You will then have to verify your mobile number by clicking via the code received via SMS.
      5. You can now log-in using your registered log-in details.
    2. Pay When you are ready to play, you need to deposit money into Your Account. You do this by:
      • Clicking on “Deposit” on the Site;
      • Selecting a bonus if applicable and desired;
      • Selecting Your payment method;
      • Completing the information required for that payment method;
      • Confirming that information is accurate by clicking on “Deposit”.
    3. Age
      1. We reserve the right to request proof of age and perform checks in order to verify information provided by you. If you are found to be under 18, we will take steps necessary to prevent you making further use of the Website, including returning deposits and voiding winnings and/or bonuses.
    4. Other forms of verification: We are under a strict duty as a gambling operator, in accordance with various laws and regulations, to ensure that you are who you claim to be and that the funds that you use to play are your funds and are earned legitimately. We may therefore perform third party searches against your name, compare the personal information you have provided or we otherwise hold against other databases and make such enquiries and request such information and documents as we require to validate your account and the funds being used to play in that account. Failure to provide any information asked of you to enable us to comply with our obligations under such laws and regulations (or providing incorrect information) will result in your account being restricted or closed and/or you being reported to the relevant regulatory body (including, without any further notice to you, criminal and serious crime monitoring/reporting agencies in any territory).
    5. Play
      1. We have a lot of games on the Site. Simply go to the games lobby and start playing by clicking on the game of your choice.
      2. You must always play the Games on the Site in line with these Rules and any special Rules that apply to Games offered on the Site. Different Rules apply to different Games…. (Where such rules apply, please click on the link for each Game to see to the rules that apply to that Game):
        • Casino
        • Live Casino
        • Sportsbook
    6. Cancellation
      1. We do not accept cancellations of bets or stakes on any Games except for in exceptional circumstances. Such cancellation is solely at our discretion.
      2. We do not issue refunds except for in exceptional circumstances. This is solely at our discretion.
  7. General Rules for you
    1. You must register and play on your own behalf only and not on behalf of anyone else.
    2. You must keep Your login details (Name, Password or other credentials) secure and not share them with anyone. If you share them, even unintentionally, you are responsible for any abuse or misuse of your account. We accept no liability for monies or information lost due to unauthorized use of Your Account arising from improper use of Your login details. It is Your responsibility to ensure that You keep Your details confidential and it is your responsibility to secure any linked email address, personal computer or other device on which Your player account is accessible. You are fully responsible for any misuse of Your login details or devices. You can keep track of Your latest login and logout times from within your Account. If You are concerned that Your credentials have been disclosed to a third party You should notify Us immediately so that We may provide You with a new password. Unless caused by any negligence on Our part, any unauthorized use of Your login details and any unauthorized use of Your account are Your sole responsibility and will be deemed as Your own use.
    3. You must keep Your registration information and account details up to date at all times.
    4. If you realize that the information provided at registration or on your account is incorrect, you must tell us immediately or immediately amend your information.
    5. It is your responsibility to know if your activity on the Site is legal in the country or territory in which you are playing.
    6. You are only allowed one account on this Site. If you have more than one account you must immediately tell us.
    7. Only one account for each household is allowed. If you realize that there is more than one account in your household, you must immediately tell us.
    8. You may play any game on the Site, as long as you have enough money on your account.
    9. You are not allowed to transfer or receive funds from one account to another and /or to transfer, sell or buy accounts.
    10. You agree that we can check who you are and who you claim to be. You agree to give us all documents we request to prove your registration information and payment details, such as (by way of example only) a copy of your passport, utility bills, bank statements, or any other documents evidencing your source of funds as may be necessary.
    11. You cannot use any technical error or vulnerability to your advantage. We will be entitled to cancel and reclaim all winnings gained in this manner.
    12. You will not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your (or third party) use of the Site. You shall not use any software-assisted methods or techniques or hardware devices in aid of your participation of the Games on the Site.
    13. You agree that we may also share your information with other people or businesses, in line with our Privacy Policy, in order to carry out our business and deliver the Site to you.
    14. You agree that all deposits/withdrawals made to/from your player account, are effected to/ from bank account/s, debit/credit card/s or any other payment options available in your country, which belong solely to you and are in your name and that you are not depositing funds originating from any criminal, fraudulent or other unauthorized means or activities.
  8. What we can do
    1. We can refuse to open an account for any reason.
    2. We can suspend or close your account for any breach or suspected breach of this Agreement or other valid reason. Upon closure of Your Account, the available balance in Your Account will be paid to you in a timely manner and no longer than 5 working days, unless there is a reason for such funds to be withheld.
    3. Whilst we understand that mistakes and typos happen, if we find the information given at the time of registration to be incorrect, this gives us the right to close Your Account and keep any applicable funds in it. Likewise, if you fail to pass any personal identification verification procedures we will also close your account and withhold any winnings.
    4. If you try to open any other account, on top of your first account, we will block or close the account. We may also block or close your first account. If we leave your first account open your remaining deposits from any other accounts, if any, will be transferred to your first account. We will deduct a reasonable administrative fee of 10% (minimum EUR 30 or currency equivalent) for every other account opened. We may also deduct further fees under these Rules.
    5. If we find there is more than one account registered for your household we will block or close any accounts for that household.
    6. We may share your personal and payment information with other people or businesses, in line with our Privacy Policy, to check that you are who you say you are and for any verification procedures that we require.
    7. We do not give credit, outside of bonuses or campaigns as permitted according to law. Any balance on Your Account will not bear interest. We will not be treated as a financial institution. Winnings from ‘no wagering’ bonus cash credited to your account is capped to a maximum of Twenty (20) times the credited amount any additional winnings will be forfeited.
    8. If you are found to be using the Website in any way for which it is not intended, to be fun and recreational, we will adjust Your Account to remove any money gained from such activity and the account may be permanently closed.
    9. We may refuse, terminate or limit any bet or wager for any reason in line with our internal policies and regulation.
    10. We will declare a bet or stake partially or fully void (and / or close Your Account) if we believe that any of the following apply:
      • You, or people associated with you may have directly or indirectly influenced the outcome of an event;
      • You, or people associated with you may have access to insider knowledge that can influence the outcome of an event;
      • You, or people associated with you are engaged in arbitrage or matched betting;
      • You and or people associated with you directly or indirectly ignore the Rules;
      • The result of an event has been directly or indirectly affected by criminal activity;
      • A significant change in odds happened, for example due to a public announcement in relation to an event;
      • Bets have been offered, placed and/or accepted that we would not have accepted, due to a technical issue affecting the Site at that point in time or a mistake, misprint and/or anything which is outside our control.
    11. We may close Your Account, cancel and/or refund any of your winnings found in the “Available to Bet” balance, (after the deduction of any withdrawal charges), withhold winnings and /or apply debits as required (in relation to damage caused by you) and in line with regulation, withhold a reason or give any notice. If we do this, all valid contractual obligations in place at the time of closure will be honoured.
    12. If we suspect that you are involved in illegal or fraudulent activities relating to your use of the Site (or a third parties use of the Site) or are in trouble with creditors or are involved in any other behaviour detrimental to the Site, we may freeze or close Your Account and /or cancel stakes.
    13. We offer fair, open and transparent progressive jackpots on specific games for players who use its services for entertainment purposes only. In cases where We suspect that a game’s or promotion’s intended spirit is abused, We reserve the right to suspend or cancel entirely your access to the game in question. Should We find it necessary, We may also close your account with immediate effect. Where Your Account has been terminated, We shall not be liable for any losses up to the point the account was closed, nor will We consider any refunds on balances remaining on the account. ‘Abuse’ is defined as but not limited to software-aided play on multiple games concurrently to generate more rounds of a game that could not be done naturally by a human player playing alone. Also the practice of ‘cherry-picking’ games with ‘value’ jackpots, to the rank exclusion of all other games, will be considered an abuse of the spirit in which the jackpot is intended. In all cases where abuse has been proven beyond a reasonable doubt, We retain the right to confiscate all of the winnings and any balance remaining on the account.
    14. All transactions will be monitored and/or reviewed to prevent money laundering according to the relevant Anti-Money Laundering regulations.
  9. Payment Rules
    1. Making deposits information about payment methods can be found under both “My Account” and “Deposit” pages of the Site. The payment methods made available to you, the average processing times, and applicable service fees may change. Some payment methods may not be available in all countries. When choosing a payment method you agree to the terms of that payment method and agree to any charges or service fees that apply on the deposits and withdrawals you make through such payment methods, and that the payment method is valid, and that the payment account or card belongs to you and you have the right to use the payment method. It is unlawful to deposit money that has been obtained illegally. We accept payments made in EUR or such other currency as is made available in the currency drop down from time to time. You must choose one currency as the currency of Your Account depending on the country you are playing from. Any payments received in a currency other than the one chosen by you will be converted into the currency of Your Account at the exchange rate we choose. Also, any exchange premiums are payable by you. When payment is made using a credit card, we may request a certified copy of that credit card (front and back). Please ensure that only the first 6 digits and the last 4 digits of the card are visible and that the CVV/CVV2 number on the back of the card is also not visible. The credit card you use must be in your name and cannot be in the name of another person. We do not accept cash directly or cash delivered to any payment solution provider. Identity verification of a customer is triggered upon the customer reaches the amount of two thousand euros (€2000) in deposits, whether such threshold was reached in a single transaction or a series of transactions within a rolling period of 180 days. We may also carry out these verification procedures even in case of lower deposits or in case of any withdrawals.
    2. Payouts: When the outcome of a Game you take part in is determined, or when we confirm the result of an event, any winnings will be made available to you on Your Account. If we mistakenly credit Your Account with winnings that do not belong to you for any reason, these will be taken back from Your Account. If you have withdrawn these winnings before we become aware of this error, you must immediately inform us and will be required to pay this back. If you do not we will take all legal action available to us to recover this debt.
    3. Withdrawals: You may withdraw any amount up to the “Available to Bet” balance in Your Account by issuing a valid notice of withdrawal in line with our maximum daily, weekly and monthly limits set out below. Notices for withdrawals must be made on the Site only.If you want to withdraw all your funds, you must first cancel any outstanding stakes.You agree that funds in Your Account must only be used for playing the Games found on the Site. If you request a withdrawal without turning over an amount that is equal or more than the amount deposited we will charge an administration fee of 10% with a minimum of 5 EUR or currency equivalent. This will be done in line with our internal security processes and procedures. We can reject a withdrawal request if we suspect that funds are being withdrawn for any fraudulent or money laundering reasons. Prior to accepting a withdrawal, we may request that you provide legal identification for example certified copies of passports, ID cards or other such documentation as we feel is required in the circumstances. We may also carry out phone verification, face verification or other such verification as is required to ensure that you are who you say you are. We reserve the right to cancel a withdrawal if we are waiting for updated legal identification from you. Where withdrawal is to be made using a credit card, we may request a certified copy of that credit card (front and back). Please ensure that only the first 6 digits and the last 4 digits of the card are visible and that the CVV/CVV2 number on the back of the card is also not visible. The credit card you use must be in your name and cannot be in the name of another person. The maximum withdrawal amount processed to a player is €10,000 per day, €25,000 per week and €100,000 per month (or local currency equivalent), unless otherwise specified in the Terms & Conditions of a specific promotion. All withdrawals must be done through the same payment method chosen by you when placing a deposit, unless we decide otherwise or you are unable to do so. If you deposit using a number of payment methods, we reserve the right to split your withdrawal across such payment methods and process each part through the respective payment method at our discretion and in accordance with anti-money laundering policies and regulations. We may request that you redirect your withdrawal or cancel it or request that it is redirected to a different method of withdrawal in accordance with anti-money laundering policies and/or regulations. Cancellation of a withdrawal (whether this was made by you or us) does not entitle you to any compensation should you choose to play with the funds in Your Account before any withdrawal is completed. We will charge a reasonable administrative fee in the event that you process more than two withdrawal/payout per rolling 24-hour period. The reasonable administrative fee shall be 3% of the transaction value but no more than EUR 20 or currency equivalent. It shall be charged on each withdrawal following the 1st withdrawal per rolling 24-hour rolling period. More information about withdrawal methods is available under the “Withdrawal” pages of the Site. The methods made available to you, the average processing times and applicable service fees may change.
    4. Chargebacks: If a chargeback on a card or depositing method you have used is requested by the payment method provider, we may take the following steps:
      • We may block Your Account;
      • We may take any such action as we are entitled to by law;
      • A chargeback notice may be issued and sent to you, using your registration details;
      • We will use the same payment method as chosen by you when placing a deposit in order to issue the chargeback: If we are unable to confirm your identity and the payment method used in order to credit the account in question, we will send out two reminder emails and these will be subject to a reasonable administrative fee of fifty (50) euros each or currency equivalent, withdrawn from Your Account funds which are unrelated to the chargeback. The balance of Your Account may turn negative in cases of chargeback.
  10. Closing Your Account
    1. You can close Your Account at any time, by contacting support directly at support@ibet.com
    2. When you close your Account:
      • You must first cancel any outstanding offers for stakes that you have made;
      • You must contact support and specifically request the closing of Your Account;
      • We will promptly transfer all funds from Your player account (subject to the deduction of relevant withdrawal charges) to bank account/s, debit/credit card/s or any other payment options available in your country (excluding cash), which belong solely to you and are in your name. Such transfers will be executed in accordance with various laws and regulations applicable in your jurisdiction.
    3. If you want to recover funds from closed, blocked or excluded accounts, you need to contact support.
    4. If you are closing Your Account because you have a problem with gambling addiction please visit ibet Responsible Gambling section.
  11. Inactive accounts
    1. An inactive account is an account that has not been accessed or logged in to for an uninterrupted period of 12 months.
    2. Once Your Account becomes inactive, we will charge a fee of EUR 5.00 per month from your account as an administrative fee until your account real money balance reaches zero, unless you log in to Your Account or withdraw the funds. We will contact you via e-mail 30 days prior to your account becoming inactive to notify you of the consequences thereof.
    3. If you log in after we began charging Your Account with the administrative fee we will cease charging your Account with the administrative fee. You may also request a full refund of the administrative fees charged up until then by contacting support. The period of inactivity starts to run again from your last log-in date. We reserve the right to close inactive accounts with zero real money balance at our own discretion.
  12. Bonuses
    1. Any Bonus is only available once per person, family, household, address, e-mail address, credit card number, bank account, telephone number, computer/device and / or IP address.
    2. Any “welcome” Bonuses are only available to new customers who open an account on the Site and who have never held an account on the Site before, have never received a welcome offer of any kind, and who are invited to take part in a welcome offer by virtue of it being specifically offered to them when they register on the Site.
    3. Some bonuses must be manually activated by you in Your Account. Unless stated otherwise you can do this after logging into Your Account and depositing the amount required to access the Bonus. Such Bonuses can only be activated when real money is available in Your Account. If you play with any of your deposited funds prior to claiming the Bonus, lost funds cannot be used to activate the Bonus.
    4. Rest of the World CustomersThe bonus amount will be placed into a Bonus Balance and will be kept separate from your Cash Balance. When you claim a Bonus, your real money, the Bonus, and all winnings generated from them will remain as Bonus money, subject to restriction and not withdrawable or wagered on other products until wagering requirements are met. Your balance will be available again only when you have met the Wagering Requirements, that is when the sum in your Bonus Balance linked to the active bonus will be transferred into your Cash Balance.
    5. All Bonuses have a wagering requirement that needs to be completed within a given time frame before any potential winnings and/or bonuses can be withdrawn. The Wagering Requirements of a Bonus means the total amount of bets you must stake before the Bonus and any accrued winnings are transferred into your Cash Balance and can be withdrawn. The Wagering Requirements for each Bonus are set out in the specific terms for the Bonus and will be expressed as a multiple of the Bonus amount, or of the Bonus plus the Deposit amount, along with a time limit by which this amount must be played through. Failure to meet the required wagering requirements and/or forfeit of an active Bonus for any reason may result in the forfeit of all winnings attained throughout the wagering process of the Bonus. Any attempt to withdraw any funds or cash out any placed bets prior to the complete fulfillment of the Bonus wagering requirement may result in the Bonus and any winnings attained being forfeited. System bets do not count towards the wagering requirements. Only bets that have been placed and settled during the campaign period will be considered towards the wagering requirements. Any bets that are placed and settled outside this period will not count.
    6. Any evidence or reasonable suspicion that specific bets were placed on any Game (i.e. betting in proportions on different outcomes in the same hand to create “action”) without risk will not qualify for any wagering requirement. Examples of bets without risk include betting on red and black simultaneously in Roulette and betting player and banker simultaneously in Baccarat. If you are found to be colluding with other players, for example, one person betting on the player, the other betting on the banker, you will have your bets canceled, your account closed and all deposits made by you may be forfeited.
    7. Where any Bonus is capable of (for example due to enhanced odds) giving you guaranteed or increased chances of profits irrespective of the outcome; and we have any evidence or reasonable suspicion that you have placed a bet or multiple bets (alone or in a group of players) across any of the websites belonging to ibet Group on such a Bonus, then we may withdraw the Bonus and all winnings attained by you during the wagering of the Bonus and we may also close Your account and withhold all funds remaining on Your Account at our absolute discretion.
    8. If you cancel the Bonus, You will lose the Bonus and all winnings generated from the Bonus. Details on the applicable restrictions can be found in the specific terms of the promotion.
    9. We have the right to refuse any player a Bonus or we may alter the Bonus (including cancellation), if we believe that:
      • the Bonus is being abused (our definition of abuse includes but is not limited to a player making use of promotional offers without ever risking their own funds);
      • technical issues have occurred in relation to the Bonus;
      • the Bonus is, for any reason, not able to be conducted as planned.
    10. We offer promotions in good faith to players who use our services for entertainment purposes. We reserve the right to cancel or remove a player’s access to these games in the case of suspected abuse of this offer and also, should we deem so necessary, terminate the offender’s account with immediate effect. In the case of an offender’s account being closed, we will not be liable to refund any losses made by a player on any games or to refund any balances on the player’s account. ‘Abuse’ includes but is not limited to using software and/or opening multiple accounts in order to gain an unfair advantage on a Bonus. In all cases of abuse, we retain the right to withhold all winnings and any balances remaining on Your Account. Therefore: If we notice that a bonus is being abused and/or the bonus terms are being breached, we may take the following actions against such abusers:
      • Revoke and / or cancel any bonuses and bonus winnings that we regard may have been redeemed by misuse of the system; and / or
      • Players found to be abusing bonus offers may be barred from receiving further bonuses; and/or
      • Abusing player accounts may be terminated list of what may be deemed abuse may include but is not limited to:
      • Using more than one account,
      • Equal, zero or low margin bets,
      • Placing bets in excess of the maximum stake allowed when having an active bonus is £6 per game round or 50 pence per line (or currency equivalent),
      • Wagering bonuses on excluded games,
      • Collusion,
      • Manipulation of software, exploitation of loopholes or other technical forms of abuse or other behavior which amounts to deliberate cheating,
      • Masking IP address or using a VPN.
    11. All Bonuses are intended for recreational players and/or as tokens of appreciation to our customers and we, therefore, reserve the right to restrict eligibility to participate in all or part of any Bonus.
    12. The maximum withdrawal amount allowed from winnings earned from any bonus or free spins/bonus spins offer before a deposit has been made is €100 or the equivalent in your account currency.
    13. Unless stated otherwise on the specific bonus landing pages, all Bonuses in Casino have got a max bet restriction in place of €6 per game round or €.50c bet per line (or currency equivalent) and failure to adhere to this max bet rule may result in account closure and forfeit of the Bonus and any winnings attained during the wagering of the Bonus. For currency equivalent, the following conversion rates shall apply unless specifically stated otherwise in the Bonus terms and conditions:
      • EUR: €1
      • NOK: €1 = 10kr
      • GBP:€1=£1
      • USD:€1=$1
    14. Irregular PlayAt any time, we may decide to review all records and play transactions and / or to monitor your use of any Bonus or Bonuses. If Irregular play is suspected, we reserve the right to disqualify you from any free spins/bonus spins promotion or Bonus or other form of promotion and / or withhold all deposits and / or winnings and / or close Your Account. Irregular play is considered bonus abuse and is not permitted on the Site. Irregular play can include (but is not limited to) low margin betting, equal betting, zero risk bets or hedge betting. These are considered Irregular Play when done purposely to exploit bonuses, in addition, the following types of play are considered irregular play:
      • increasing the balance and then changing Your gaming pattern significantly (bet, game type, bet structure or other pattern of betting) to complete any wagering requirements of any Bonus;
      • using any betting system or placing even money bets on any game of chance, and / or
      • using the “Double-Up” or gamble feature within a game to increase win values;
      • increasing your balance after placing high-value bets and thereafter proceeding to place bets of less than half of the prior bet value, in order to meet bonus wagering requirements;
      • wagering on Games that do not contribute towards wagering requirements or games with a 0% wagering weight applied to them as specified in the specific bonus landing page terms;
      • wagering on games with bonus money to build up value, lose the bonus and then cash out on the built-up value with a secondary deposit.
  13. Responsible Gaming
    1. Gambling can be addictive. If you need some help to overcome such addiction, kindly follow this link which will redirect you to our responsible gaming page on the Site. We provide a suite of tools including but not limited to Game limits, Game Pause, Self-exclusion and so on in order to help you better control your gaming activity.
    2. LimitsYou may impose limits on Your Account. These limits are:
      1. Deposit limit – you may choose to limit your maximum deposits. This limit will automatically block any further deposits made if the deposit limit set has been exceeded for that selected time frame. If you change your mind, these limits can be changed. Increasing or revoking a limit shall have effect only after 24 hours. Whereas decreasing a limit shall have effect immediately.
      2. Session Time Limit – timeout you may choose to limit the time you spend enjoying our Games. A pop-up will appear reminding you of the time limit you imposed on yourself and will allow you to log out of Your Account or continue enjoying our games. Kindly contact support to be able to set this limit. If you change your mind, these limits can be changed by letting us know via e-mail. Increasing or revoking a limit shall have effect only after seven (7) days. Whereas decreasing a limit shall have effect immediately.
    3. Activity CheckWhen playing on Sports or Games on the Site: ibet summarizes your gaming activity in a pop-up and asks you if you want to continue playing.
    4. Self-Exclusion and Cool off
      1. You may choose to completely exclude yourself from playing any of the Games on our Site. To do so you must log in and go to the Self Exclusion page. For residents outside Great Britain or Northern Ireland, you stipulate the period for which you wish to be self-excluded and your account will automatically be reactivated thereafter.
      2. You will not be able to open any account with the Site should you opt for self-exclusion. You will also forfeit any entry into any competition or draw which was entered into prior to such self-exclusion as well as forfeiting any non-cash prizes or invitations which have been granted to you or offered to you prior to such self-exclusion but which have not yet been redeemed or utilized by you (for example, where tickets for an event have been offered but the event is to take place during a self-exclusion period, the invitation is automatically withdrawn upon self-exclusion). Lastly, you will not be receiving any marketing campaigns or personal messages from us until your self-exclusion period expires. This is to prevent gambling from being promoted to you at a time when you have taken some time to assess your gambling behavior.
    5. Test Yourself – Self-Assessment TestIf you are concerned about whether you are having a gambling problem or you think you already have a gambling problem, then try our Self-Assessment Test. You may find the result interesting. If you are concerned about your test result, consider activating self-exclusion on your account or contact our customer service for further assistance and advice.
  14. Miscarried and aborted games: We do everything we can not have any technical foul-ups but this isn’t always possible. We, therefore, need to tell you the following:
    1. We, our suppliers and / or licensors are not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to gameplay. Refunds may be given solely at the discretion of the management;
    2. We, our suppliers and / or licensors accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Site or its content, including and without limitation to:
      • Delays or interruptions in operation or transmission;
      • Loss or corruption of data;
      • Communication or lines failure;
      • Any site or content misuse;
      • Any errors or omissions in content;
    3. In the event of a casino system malfunction all wagers are void;
    4. If your Game miscarries because of a failure of the system, we shall refund the amount wagered in your Game by crediting it to Your Account or, if Your Account no longer exists, by paying it to you directly, in an approved manner. If you have accrued credit at the time the Game got miscarried, the monetary value of the credit will be paid out to Your Account or, if Your Account no longer exists, it will be paid to you directly, in an approved manner;
    5. We shall take all reasonable steps to ensure that our computer system enables your participation in a Game. If after you have made a wager game play is interrupted by a failure of the telecommunications system or a failure of your computer system, the Game will resume as at the exact time immediately before the interruption occurred. If however, such resumption is not possible we shall:
      • Ensure that the game is terminated;
      • Refund the amount of the wager to you by placing it in the Your Account.
  15. How to complain
    1. Our aim is to give the best customer experience in the industry, therefore we hope that you should have no complaints. However, if You have any complaints about the Service(s), please contact the Customer Services department in the first instance by emailing support@ibet.com. We will endeavor to supply a final answer within 10 days of receipt of your communication. Where the nature of the inquiry is such that more time is necessary to complete it, such period may be extended by a further ten days, You shall be informed within the first ten days from the date of receipt of the complaint, should this period need to be extended.
    2. In order for us to deal with your complaint quickly and efficiently, please provide us with clear information about your identity as well as all relevant details giving rise to the issue. We will use our best efforts to promptly resolve a reported matter and reach an amicable settlement.
    3. Disputes Any claim you might have regarding any transaction must be made within six months after the transaction, payment and/or settlement took place/should have taken place; otherwise, we will not consider the claim. Once a claim is received, we will review any queried or disputed transactions and let you know the outcome. Our decision on this is final, in simple terms, what we say goes.
    4. We have appointed eCOGRA as our Alternative Dispute Resolution service provider (“ADR”). You have the free right of access to them as an ADR provider should you remain unsatisfied with the results of our complaints procedure described above. You can refer your dispute to eCOGRA as soon as possible once you receive our final decision (deadlock letter). More information regarding eCOGRA’s dispute resolution services can be found HERE. A dispute resolution form can be obtained HERE. Should you still not be satisfied with the ruling:- Complaints can also be channeled using the European Online Dispute Resolution (ODR) platform provided by the European Commission. More information is available here: https://ec.europa.eu/consumers/odr/main/index.cfm?.- If you are not a resident of Great Britain or Northern Ireland, you may also contact the Malta Gaming Authority (MGA) Player Support Unit using the email address support@ibet.com or by clicking https://www.mga.org.mt/support/online-gaming-support/.
  16. When talking to us
    1. When you contact us, you will not make statements which:
      • Are sexually explicit or grossly offensive;
      • Use derogatory terms and/or incites hatred;
      • Are abusive, defamatory or otherwise harasses, threatens or causes distress or inconvenience to our support agents.
    2. We record or keep copies of all communications that you have with our support agents.
  17. When talking to each other
    1. We may provide you with a chat facility to talk to other players. When contacting each other, you shall not make statements or transmit content which:
      • Are sexually explicit or grossly offensive;
      • Uses derogatory terms and/or incites hatred;
      • Encourages or facilitates antisocial behavior;
      • Encourages or facilitates any illegal activities;
      • Harasses, threatens or causes distress or inconvenience to other players;
      • Influences other player’s actions through intimidation or abuse;
      • Disrupts the normal flow of dialogue, make statements that are abusive, defamatory, harassing or insulting to users of the Site;
      • Advertise, promote or otherwise relate to any other online entities including forums;
      • Is about the Site, or any other Internet site(s) connected to the Site and is untrue and/or malicious and/or damaging to the Site.
    2. You will not collude in any way through the chat rooms.
    3. Any suspicious chats will be reported to the Malta Gaming Authority.
    4. We review all chats and keep a log and record of all statements. Your use of the chat facility should be for recreational and socializing purposes only.
    5. If you breach any of the provisions relating to the chat facility, we may remove the chat room or immediately close Your Account. If we do, we shall refund any funds which may be in Your Account over and above any amount which may be owed to us (if any).
    6. We will not be liable if damage arises out of such chat functionality. You agree to compensate us against any damage arising out of your illegal, unlawful or inappropriate conduct or arise out of violation of these chat rules.
  18. Privacy policy
    1. You can read our Privacy Statement here. You should be aware that acceptance of the Rules includes full acceptance of the terms of our Privacy Statement. We, therefore, ask that you read the Privacy Statement carefully.
  19. Your liability to us
    1. You enter the Site and participate in the Games at your own risk. The Site and the Games are provided ‘as is’. The only promises we make in relation to the Site are detailed in these rules. We do not warrant (in simple language, we do not legally promise) that:
      • The software or the Site is fit for purpose and free from errors;
      • The Site and/or Games will be accessible without interruptions;
    2. We shall not be liable for anything, this includes any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise arising in relation to your use of the Site or your participation in the Games.
    3. You hereby agree to fully indemnify us (in simple language, compensate us for any loss) and directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Site or participation in the Games. If you don’t agree to this, you should not use the Site.
  20. Breaches, penalties and termination
    1. If we suspect that you have breached these Rules, we may refuse to open, suspend or close Your Account. We may also withhold any money in Your Account (including the deposit) and set off any money or damages due to us against the money in Your Account.
    2. We also have the right to freeze or terminate Your Account or cancel any stakes if:
      • We suspect that you are engaged in illegal or fraudulent activities;
      • You are having problems with creditors or otherwise which are detrimental to our business.
    3. Our decision is final.
  21. Anti-money laundering reporting
    1. As a gaming operator, we need to comply with the Prevention of Money Laundering Act and any associated Regulations. We shall check all transactions and report any suspicious transactions to the relevant competent authorities in Malta (or other such territory as may be relevant to your transactions).
    2. If you become aware of any suspicious activity relating to any of the Games on the Site, you must report this to us immediately by sending an email to the following address: support@ibet.com
    3. We may suspend, block or close Your Account and withhold funds, in accordance with the Prevention of Money Laundering Act.
  22. Intellectual property
    1. We are the sole owner of the trademark ‘ibet’ and the ‘ibet’ logo. Any unauthorized use of the ‘ibet’ trademark and the ’ibet’ logo may result in prosecution.
    2. www.ibet.com or any other subdomains is our uniform resource locator and no unauthorized use may be made of this URL on any other Site or digital platform without our prior written consent. Links to the Site and any of the pages therein may not be included in any other Site without our prior written consent.
    3. We are the owner or the rightful licensee of the rights to the technology, software and business systems used within the Site.
    4. You agree not to use any automatic or manual device to monitor our web pages or any content therein. Any unauthorised use or reproduction may be prosecuted.
  23. Severability: If any provision of these Rules is held to be illegal or unenforceable, such provision shall be severed from these Rules and all other provisions shall remain in force unaffected by such severance.
  24. Entire agreement and admissibility
    1. The Rules are the entire agreement between us with respect to this Site and, except in the case of fraud, overrule all prior communication and proposals, whether electronic, oral or written, between us.
    2. A printed version of these Rules and any notice given in electronic form shall be admissible in judicial or administrative proceedings.
  25. Assignment: We can assign or transfer this agreement. You cannot assign or transfer this agreement.
  26. Insolvency: We hold all customer funds in a separate bank account. You must be aware that these funds are not protected in the case of insolvency and therefore in the event that we should go insolvent, your funds may not be returned to you.
  27. Applicable law, jurisdiction and language
    1. These Rules are governed by the Laws of Malta and the parties agree to be subject to the jurisdiction of the Maltese courts.
    2. These Rules are published in a number of languages. It is only the English version that forms the legal basis of the relationship between us but all versions reflect the same principles. Translations into other languages are made as a service and in good faith, in the event of any discrepancy between an English version and a translation, the English version shall prevail.
  28. General Betting Rules
    1. Special betting rules apply to certain types of sport and betting markets. These special betting rules have preference over the General Betting Rules.
    2. In addition to the general and special betting rules, specific rules apply to some betting markets.
    3. Sports bets can be made as single, combination (accumulated bets) or system bets. Single bets may not be allowed for certain types of sports or events. Details of this can be taken from the current odds lists (e.g. min. 3 games).
    4. For the purpose of presentation, certain phrases, characters or numbers are used for bets, the meanings of which are explained in more detail below:
      1. ‘1’ means that the first-mentioned team wins. ‘2’ means that the second-mentioned team wins. ‘X’ means that no team wins.
      2. ‘2-way bet’: A bet on ‘1’ wins if the first-mentioned team wins. ‘2’ wins if the second-mentioned team wins. In the event of a tie, all stakes are refunded.
      3. ‘Over/under-bet’: A bet on ‘-‘ wins if the number of events on which bets are placed is less than the number specified in the bet. A bet on ‘+’ wins consequently if the number of goals is higher.
      4. ‘Double chance’: ‘1X’ means that the first-mentioned team does not lose. ‘X2′ means that the second-mentioned team does not lose. ’12’ means that the game will not end in a draw.
      5. ‘Bet on the run of play’: ‘1/1’ means that the first-mentioned team scores first and win the game. ‘1/X’ means that the first-mentioned team scores first and the game ends in a draw. ‘1/2’ means that the first-mentioned team scores first and goes on to lose the game.
      6. ‘Handicap’: In a handicap bet, one team starts the game with a ‘fictional lead’. This handicap is added to the final result. The final result is evaluated including the handicap. A handicap of 0:1.5 means, for example, that the second-named team will have 1.5 points/goals added to its final result.
      7. ‘Rest of the game bet’: Events that are already concluded (e.g. goals or played sets) do not count.
    5. The result after regular game time, including added injury or stoppage time, applies for all sports. Possible extra time or penalty shoot-outs do not affect the evaluation of winnings. Exceptions to this are made known either at betting markets or in special rulings for the sports.
    6. If the party on which the bet has been placed does not participate in the event, regardless of the reasons, but the event itself takes place, the bet has been lost. This applies to all sports bets. However, if the entire betting event does not take place the bets will be declared invalid.
    7. Only a player who scores for his own team is considered to be the point-scoring player/goal scorer.
    8. For the ‘goal scorer’ type of bet, the player on which the bet has been placed must participate in the game from the beginning of the event, otherwise the bet shall be invalid. Subsequent substitutions shall not be taken into account in this context. The exception to this rule is: Bets placed on the “1st goal scorer” market remain valid even if the player does not start or does not take part in the entire match.
    9. For bets on standard situations (e.g. corners or free kicks), only the standard situation which actually occurred and, with reference to timing, the time of the actual occurrence, are counted. For bets on the event which triggered the standard situation (e.g. foul, offside), the time of the referee’s whistle will be considered to be the time of the event.
    10. Dead heat: If two or more participants in a sporting event are declared winners, the betting odds will be divided accordingly.
    11. Long-term bets
      1. In general, long-term bets are offered for the turnout of a major event (tournament). For example, the bet could be offered in the form of a question:
        • Which football team will win the world cup?
        • Who will win the Wimbledon tennis tournament?
        • Which team will be relegated from the German Bundesliga?
      2. Long-term bets are evaluated regardless of whether or not all participants are listed or take part. All stakes for long-term bets are lost if the participant or team, on which the bet was placed, fails to take part or gives up.
      3. The actual result is based on the last game/event (e.g. final match or last day of play) at midnight (local time of the event). Changes to the result made after this point – regardless of the reason – have no effect on the evaluation of the betting event.
      4. If two or more participants share a particular final position, the rates/odds are divided by the number of participants sharing the position.
    12. Live bets
      1. Live bets are explicitly open to betting even after the event has begun. The odds are continually adjusted to the current run of play. Since up-to-date data is of the essence, live bet odds are only shown on special screens in the betting shop or on the Website.
      2. Once ibet has accepted a live bet. it can no longer be canceled by the customer.
      3. If data transmission is delayed and/or TV reporting is time-delayed during live bets, resulting in a major change in the run of play not being taken into account in the odds, ibet reserves the right to evaluate any bets placed as invalid.
      4. For every live bet, the current result/latest score is always quoted. The bet is invalid if the latest score quoted for the event on which the bet was placed is significantly incorrect.
      5. Furthermore, the general betting rules and the specific sports rules also apply to live bets.
    13. All information provided by ibet is without guarantee; this includes the Website, all advertising, social media channels and newsletters. In particular, starting times, results, statistics, live scores etc. may change without ibet’s knowledge or may be incorrectly transmitted by third parties.
    14. ibet takes no responsibility for the correctness of additional information relating to the contest (e.g. league cup or friendly match), shortened playing time (short tournaments, indoor tournaments) or the venue (e.g. neutral ground). This information has no influence on the determination of winnings.
    15. Betting on several betting markets for one sporting event in a combination bet (e.g. SS Lazio wins and final result 4:1 for SS Lazio) is prohibited.
    16. In cases of doubt, the evaluation of all events (e.g. whether there was an own goal) is based on the official evaluation by the respective association.
  29. Placing Bets Cash out
    1. Each time the customer places a bet he/she acknowledges the General Terms and Conditions in their valid version.
    2. The minimum stake per bet is EUR 1.00. DeviaAng regulaAons as regards the amount of the minimum stake may apply.
    3. A bet is only accepted when the customer’s account holds sufficient funds. If a wager is accepted despite insufficient funds, for example due to a technical fault, the bet shall be deemed to have not been placed. If the customer’s account funds only cover part of the stake, ibet reserves the right to accept the bet with a stake at the fund amount.
    4. The customer is obliged to check that the details of his/her bet are correct. Under certain circumstances, ibet offers the possibility to cancel a bet. Cancellation can be requested online under ‘My Bets’. In general, live bets cannot be canceled.
    5. A bet is considered as accepted when the customer receives a confirmation and the bet is shown in the customer’s account under ‘My Bets’.
    6. A bet is invalid if the date and time of placing the bet or the customer’s necessary personal data have verifiably been omitted due to transmission errors. The stake shall be refunded.
    7. ibet determines a fixed time until bets are accepted. Bets that are accepted after the start of the betting event are invalid in any case. This does not apply to live bets.
    8. Only records made by ibet are authoritative in relation to the contents of all bets. On request, ibet is obliged to present these records. Adjustments of the betting account can only be made in case of an obvious error or obvious typing or calculation error.
    9. Only natural persons acting in their own name and on their own account may conclude betting contracts with ibet. The placement of bets in the name of and on account of third parties or as a syndicate is not permitted.
    10. Gaining an unfair advantage through collusion or association with other betting customers or through the use of other dishonest methods is forbidden. If irregularities are discovered, such as the same bet being placed frequently or with an unusually high stake by one or more customers, then any such bets may be declared invalid and the customer’s account closed.
    11. Without prejudice to regulation A.II.1.e ibet may permit commercial bets in case of prior authorization/approval.
    12. Bets on sporting events in which the customer is involved (e.g. participating as a sportsman, an owner, a manager or an official of a participating association) are not permitted. ibet reserves the right to cancel these bets even after the event has finished. This also applies in the event of violations against the regulations of an association.
    13. If information is known about the outcome of the event or the customer had knowledge relating to the outcome of the event at the time a bet was accepted, then the bet can be declared invalid.
    14. The customer can see the betting history of his entire past period under ‘Account Details. The customer can choose to display certain periods and print out the betting history in the form of an account statement at any time.
    15. Cashout
      1. We may, at our absolute discretion, allow you to take a return on a wager you have made before the settlement of the market on which the wager was placed (Cashout).
      2. Cashout may be available on selected pre-match and In-Play sports markets via the internet, iPhone, and Android app only. Cashout may not be available at all times.
      3. Cashout is available for fixed odds wagers only.
      4. Cashout is not available for:
        • Wagers placed with free bets or risk-free bets; or
        • Multi wagers, unless each individual leg or event within that multi wager is available for Cashout.
        • System bets.
      5. A predetermined settlement value (Cashout Price) may be offered based upon the selections, prizes taken and the current status of the wagering transaction.
      6. Cashout may not be available for certain wagers placed on pre-match markets, where the event or match has already commenced (is in-play). For multi-wagers, Cashout may not be available if any leg of the wager has been placed on a pre-match market and the event or match relating to such leg has already commenced (is in-play).
      7. To Cashout a wager you must select “Confirm Cashout” or “Confirm” (a Cashout Request). You cannot cancel a Cashout Request once it has been confirmed.
      8. We may, at our absolute discretion, choose to accept or decline a Cashout Request. A Cashout Request may not be accepted for reasons including but not limited to a change in odds or the suspension of a market (including any leg of a multi-wager).
      9. If a Cashout Request is not accepted for some reason, a message will be shown advising you that the Cashout Request was declined and a new Cashout Price may be offered to you. If you did not make a Cashout Request in relation to the new Cashout Price offered, settlement of the original wager will take place, based on the original instructions and odds when the wager was accepted.
      10. Where a Cashout Request has been accepted:
        • Your original wager will come to an end (be Cashed Out);
        • We will pay you the Cashout Price;
        • The original wager will be deemed to have been settled and we will have no further obligation to you in respect of the original wager. You will not receive any payout, dividend or refund in relation to the Cashed Out wager; and
        • The occurrence or non-occurrence of the event(s) on which the original wager was placed will not create any additional rights or obligations to or for you.
      11. The acceptance of a Cashout Request does not represent a new wager, it is an agreement to end the original wager early.
      12. The Cashout Price is inclusive of your original stake. The Cashout Price is non-negotiable and will not exceed the value of the original estimated return.
      13. You will not be eligible for any Bonuses or any other promotions in relation to wagers that have been successfully Cashed Out.
      14. Any wager which is Cashed Out will not be considered a wager for the purposes of meeting any turnover or wagering requirements for Bonuses, rewards, prizes, or any tasks necessary to fulfill a campaign or promotional offering.
      15. In the event that a Cashout Request has been accepted in error (including where a Cashout Price has been incorrectly offered) or an amount has been incorrectly credited to Your account in connection with a wager that has been Cashed Out, We reserve the right, at our absolute discretion, to adjust the account to the extent necessary to rectify the error or the incorrect credit. Such adjustments may include:
        • settling the Cashout Request for an amount equal to the Cashout Price which would have been available in the absence of such error; or
        • reversing the Cashout Request and settling the wager on the original wager instructions.
      16. If, as a result of any such adjustment, the account goes into debit, we may recover from your account, as a debt due, the amount of the deficiency in the account.
      17. We reserve the right to suspend, amend, restrict or cease to offer Cashout at any time, on any market or to any customer, without providing a reason or advance notification, even where Cashout has been advertised to a customer as being available. We are not liable for any losses which may arise in connection with Cashout not being available to a Customer, even in circumstances where Cashout has been advertised as being available for a particular event or at a particular time.
      18. We reserve the right, at our absolute discretion, to void the original wager which was Cashed Out, refuse to Cashout a wager, or require repayment of any amounts paid by Us in respect of the original wager (including the Cashout Price) where:
        • We reasonably suspect a wager or Cashout Request has been made by any individual or group of people (including, but not limited to relatives, organizations, bookmakers and their employees) acting together either in an attempt to defraud Us; or
        • The original wager or the Cashout Request was made after the relevant event has finished; or
        • Where we are otherwise entitled to void the original wager or require repayment under these Rules.
      19. You acknowledge and accept that circumstances within or beyond Our control may prevent, limit or delay the operation of Cashout, and that We will not be liable to any person for any loss incurred or sustained in connection with or as a result of:
        • Cashout being unavailable or delayed; and/or
        • Any act or omission, deliberate or negligent, by you, any customer or other third party, in connection with Cashout.
      20. We are not liable for any losses which may arise in connection with a Customer’s use of the Cashout feature or a Cashout Request being accepted or declined by us.
      21. Where a Customer has placed a wager on a market that was not available for Cashout at the time the wager was placed by the customer, the customer will not be able to make a Cashout Request in relation to that wager, even if we subsequently make Cashout available on that market.
      22. Scoreboard services and other third-party information streams or provisions are provided for guidance only. We do not accept any liability for any bets cashed out based on information provided by these services.
    16. Bet Builder Rules
      1. Bet Builder bets placed on Football apply to 90 minutes plus injury time, unless it is explicitly stated that the bet applies to Extra-time and Penalties. Match officials determine whether the full 90 minutes and injury time has been played.
      2. If any individual selection is void, or a player in the bet does not take any part in the match, then the whole bet will be made void.
      3. For any obvious pricing errors, we reserve the right to cancel any bets placed at that wrong price.
      4. If an event is abandoned, any bets where the outcome has already been decided e.g. half-time result or first team to score will stand.
Data Privacy and Cookie Policy
  1. Introduction
    1. At ibet transparency is very important to us and we take your privacy extremely seriously. We appreciate that you are trusting us with your personal information and we want to be transparent about how we use it.
    2. This Privacy Notice explains how and why your personal information is collected, through the use of our website www.ibet.com and all variants thereof, including our mobile apps (the “Website”), why it is collected and how it is kept secure. We put in place security measures for your personal data and manage your personal data in accordance with applicable data privacy regulations.
    3. This Privacy Policy sets out how we manage your personal information and applies to Claymore Group Limited, which operates www.ibet.com, variously referred to as “We”, “Us” or “Our” in this policy.
  2. What information do we collect from you? Information You Provide: We collect information that you voluntarily provide when you use the Services, such as when you register as an iBet customer. The types of information that you provide are based on the specific function of the Services that you use and you won’t be able to register your account without providing the following information: Contact information: your name, surname, address, age, birth date, gender, email address, phone number, zip code. Financial information: in order to operate online payments, We collect your banking details and transactional information, such as the payments to and from your account with Us. Furthermore, due to Anti Money Laundering legal requirements, We are required by the law to ask you for supplementary documents such as identification documents including your photo, documents regarding your source of wealth, utility bill and others. Information We Receive from Third Parties: We may combine the information we collect from you with information that we receive about you from other sources, such as public databases, providers of demographic information and other third parties. Due to regulatory requirements, We collect know your customer (KYC) information from specialized third parties. Such information is collected only when it is reasonably necessary for the organization’s activities. Information collected automatically from your device: We and our third-party service providers may collect information automatically from your device in a variety of ways, including: Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your IP, device type, language and the Internet browser type you are using. We use this information to ensure that Our services function properly. Through your use of an app: When you download and use one of our apps, we may track and collect app usage data, such as the date and time the app on your device accesses our servers and the information and files that have been downloaded to the app. For more information about how we are using cookies, please read our Cookie Policy
  3. How do we use your personal information? We will only process your Personal Data as described in this Privacy Policy. We use the information that we collect to operate our websites and to provide the services required by you, to operate your financial transactions, to respond to your questions, to fulfill all the regulatory requirements such as anti-fraud checks and other checks required by the anti-money laundering legislation. As a few examples, the data held about you is used in the following ways: To process your registration, set up and look after your account (including checks made to age verify you and to guard against fraud); To administer the Games You play, to inform you if you have won a prize or to inform you of a bonus awarded to you; Providing, maintaining, enhancing and personalizing the Service(s) and analyzing how customers use the Service(s) and Website; To know your preferences and to try to ensure that the content on Our website is presented in the most effective manner for you and your computer or mobile device; To send you service information about your account and the Service(s), or when We have an offer that you can use with your account to send you marketing communications. By accessing your account settings you’ll have full control on marketing settings and you can opt-out at any time from receiving any marketing information. Also, in some cases We are using your personal information for research purposes, such as: to evaluate customer experience and identify how We can improve Our services and products, to prioritize Our product features and improve product designs or to evaluate creative campaigns to ensure that communication is relevant and appropriate. We respect your privacy and work hard to ensure We meet strict regulatory requirements. However, we reserve the right, to conduct additional processing to the extent required by law, or in support of any legal or criminal investigation. What we surely won’t do: We don’t sell your personal data to third parties. Your information WILL NOT be passed on to other third parties for marketing purposes without your consent. You can change your marketing preferences at any time, from your Account settings-> Marketing Settings.
  4. Who might we share your information with? Your Personal Information may (for the purposes described in this Policy) be transferred or disclosed, subject to appropriate agreement with third parties, for the processing of that Personal Information on our behalfs, such as to: Our specific providers for voice calls services or SMS mobile communications, as externalized services. Our Payments Providers, based on your options in order to operate your payments, deposits and withdrawals. Our anti-fraud, risks and compliance providers, after implementing the contractual safeguards in order to protect your personal data, in order to fulfill our legal requirements. Our partners are helping us to create a better experience for you, based on your explicit consent. Also, from time to time we are sharing your personal data with our specialized partners for research purposes, for analytic profiling and statistical analysis You have the right to object at any time to processing your data for research and statistics (including profiling) purposes, by sending your objection at dataprivacy@ibet.com.Where required by law, your Personal Information may be disclosed to an applicable governmental, regulatory, sporting or enforcement authority. Your Personal Information may also be disclosed to any regulatory or sporting body in connection with policing the integrity or enforcing the rules of a sport or game and/or prevention and detection of crime and where the Group considers that there are reasonable grounds to suspect that you may be involved in a breach of such rules or the law, have knowledge of a breach of such rules or the law or otherwise pose a threat to the integrity of the relevant sport or game. Those bodies may then use your Personal Information to investigate and act on any such breaches in accordance with their procedures. We do not pass on your data to third parties for any other purpose, unless you have given explicit permission for us to do so or this is permitted by law.
  5. How long do we keep hold of your information? We will retain your information only for as long as is necessary for the purposes set out in this policy. After closing your iBet account, We will retain your information just to the extent necessary to comply with Our legal obligations such as the applicable tax/revenue laws, Anti Money Laundering laws and other applicable regulatory requirements and to resolve any disputes. For more specific information about data retention terms, please contact us at dataprivacy@ibet.com and we will provide the specific data retention terms for your jurisdiction.
  6. Security, Identity checks, and fraud prevention
    1. In your and our interest, for security reasons, each time you log in with a new device, we will inform you whether the device actually originated from you or was attempted by someone to gain unauthorized access to your account. To do this, we collect the following data about the device you use to access your ibet Account: Device Type; Manufacturer; Login Timestamp; IP Address; Screen Resolution; Device Timezone; Device Platform OS. This helps us assign the device you are using to your ibet account.
    2. ibet is actively engaged in promoting the integrity of sport and preventing match-fixing. The team of risk analysts from our sports service provider also manages the early warning system platform provided by our sports integrity partner, the International Betting Integrity Association (IBIA). Ibet is using Betsson as the sports betting service provider and Betsson has been a member of the IBIA (formerly ESSA) since October 2013 (see proof of membership attached). The team is responsible for both creating alerts (due to the internal measures) and assessing alerts created by other operators. The tool can be used pre-event, live or post-event. Follow ups on suspicious and reported alerts are carried out with the sports governing entity and the applicable regulator.
    3. If we are legally obliged or otherwise entitled to check your identity, we reserve the right to protect our rightful interests by verifying your identity with the aid of, amongst others, the following companies: SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden (please note that we solely verify your identity with the help of the SCHUFA; we do not carry out any credit checks; further information on SCHUFA’s activities can be found online at www.schufa.de), Germany; GB Group Plc, The Foundation, Herons Way, Chester Business Park, Chester CH4 9GB, UK; Iovation Inc., 111 SW 5th Avenue, Suite 3200, Portland, OR 97204, USA;
    4. We reserve the right to carry out security checks at any time to validate your identity, age and registration data, and to check your use of our services and your financial transactions for a possible breach of our General Terms and Conditions and applicable legislation. Security checks can include, but are not limited to, information about fraudulent activity and/or other forms of confirmation of your data from third-party databases. The Verification Providers mentioned under B.V.1 may be used for this purpose. To facilitate such security checks, you also agree to provide us with all additional information and documents that we may request. If we have a legitimate interest within the meaning of Art. 6 f) GDPR, we may use the personal data collected about you and disclose it to third parties if we need to do so in order to conduct security checks or if we deem it necessary to do so in order to verify the information you provide when using our services. This may, if necessary, involve the transfer of this information outside the country, including to countries outside the European Economic Area (EEA).
    5. The identity check query may be stored by the Verification Provider; the respective provider acts as a (separated) controller of the stored information about the query within the meaning of Art. 4 No. 7 GDPR. If you have any questions about data protection at the Verification Provider, you can contact the Verification Provider directly. The processing of personal data in connection with security checks or identity checks is conducted on the basis of Art. 6 c), f) GDPR.
  7. Your rights
    1. You may request, free of charge, information on the scope, origin and recipients of the stored data as well as the purpose of storage.
    2. You have the right to ask Us to rectify, complete and delete your personal data and to port your data to another organization. You have the right to request additional information about the handling of your personal data. You also have the right to object to the processing of your data by Us in some circumstances such as profiling and, where we have asked for consent to process your data, to withdraw this consent. You have the right to lodge a complaint with a supervisory authority, with the mention that Our Lead Supervisory Authority is the Office of the Information and Data Protection Commissioner in Malta.
    3. There are exceptions to these rights, however. For example, access to personal data may be denied in some circumstances if making the information available would reveal personal information about another person or if We are legally prevented from disclosing such information. In addition, We may be able to retain data even if you withdraw your consent, where We are obliged by a legal requirement to process your data, such as the Anti Money Laundering legislation.
  8. External content and cookies
    1. We use active JavaScript contents from external providers on our websites. When you access our site, these external providers may receive personal information relating to your visit to our websites. It is possible that this data is processed outside of the EU. You can prevent this by installing a JavaScript blocker such as the browser plugin ‘NoScript’ (www.noscript.net) or by disabling JavaScript in your browser. However, please note that if you do so, you may not be able to use the full functionality of the websites you visit. Please also note that ibet cannot accept any responsibility for external content.
    2. We also use cookies on our websites, in our applications and in our newsletters to make them more attractive to users, to enable the use of certain functions, to improve our website, applications and newsletters or to perform certain statistical analysis. So-called ‘cookies’ are small text files that your browser can place on your computer or mobile device and which may contain certain (personal) information (e.g. IP address, your operating system/terminal settings, the website from which file was accessed, name of file, date and time of retrieval, the volume of data transmitted, notification of whether data retrieval was successful (so-called web log)). The process of placing a cookie file is also known as ‘setting a cookie.
    3. You can modify your browser settings to notify you when a cookie is set, to accept them on a case-by-case basis, or to accept or reject the use of certain cookies. We recommend that you accept the cookies that we set on our websites, applications and newsletters to get the best out of their functions.
    4. The following types of cookies may be used by us on our websites, in our applications or in our newsletters:
      1. Necessary cookies: These cookies are essential to make the websites or applications work correctly. These cookies don’t collect personal information.
      2. Performance cookies: These cookies monitor behavior on our websites and applications, which allows us to improve their performance. These cookies don’t collect personal information, but only data that are anonymized or aggregated.
      3. Functionality cookies: These cookies enable previous choices of users to be remembered (e.g. user name, language). They help improve the user’s experience and allow your experience to be personalized. The information these cookies collect may include personal information. If you do not accept these cookies, it may affect the functionality and may restrict access to content on the websites, applications, or newsletters.
      4. Advertising cookies: These cookies are used to deliver targeted content to you that you may be interested in.We may use these cookies to remember websites you have visited and may share them with third parties such as advertisers or advertising agencies.
      5. Third party cookies: These are cookies set on your device by third party service providers to allow them to deliver their services to you. The setting of these cookies is regulated by the cookie policies of the respective third parties.
    5. Currently, we use the following plugins and active script content from third-party providers on our websites and applications. ibet reserves the right to use additional plugins and active script contents at any time.
      1. Google-Analytics: This website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as Google). Google Analytics uses various techniques, including so-called ‘cookies’, which are text files placed on your computer to help the website analyse how users use the site. The information obtained by Google Analytics about your use of the website will be transmitted to and stored by Google on servers that may be operated outside member states of the European Union as well outside states party to the Agreement on the European Economic Area. In case of activation of IP anonymization within the Google Analytics tracking code for this website, Google will anonymize your IP address before transmission. This website uses a Google Analytics tracking code, to which the operator “gat._anonymizelp();” is added to enable anonymized collection of IP addresses (so-called IP masking). Google will use this information on behalf of the website operator for the purpose of evaluating your use of the website, compiling reports on website activity and for providing other services relating to website activity and internet usage to the website operator. Google Analytics will not associate your IP address with any other data held by Google. You may refuse the use of Google cookies by selecting the appropriate settings on your browser. However, please note that if you do so, you may not be able to use the full functionality of this website. You can prevent Google’s collection and use of data relating to your use of the website (incl. your IP address) by downloading and installing the browser plug-in available at https://tools.google.com/dlpage/gaoptout/. Further information concerning the terms and conditions of use and data privacy can be found here
      2. Iovation: Our website uses Iovation, a service provided by Iovation Inc., 111 SW 5th Avenue, Suite 3200, Portland, OR 97204, USA (hereinafter referred to as Iovation Inc.). Iovation Inc. uses ‘cookies’ that are stored on your computer to help analyze how users navigate our website. The information generated, such as IP addresses and user activities, may be transmitted to Iovation Inc. and stored there on a server. Iovation Inc. may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Iovation Inc.’s behalf. You can prevent the collection and transmission of personal data (particularly your IP address) and use of this information by deactivating JavaScript in your browser or by installing a tool such as ‘NoScript’. For more information about data protection when using Iovation, please follow the link.
      3. Google APIs: Google APIs provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 (hereinafter referred to as Google) are used on our website. These are program interfaces provided by Google. The information generated, such as the IP address, may be transmitted to Google. You can prevent the collection and transmission of personal data (particularly your IP address) and use of this information by deactivating JavaScript in your browser or by installing a tool such as ‘NoScript’.
      4. Googletagmanager.com: JavaScript code from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as Google) is loaded on our website. If you have enabled JavaScript in your browser and have not installed a JavaScript blocker, your browser may transmit personal information to Google. To prevent the execution of the Google JavaScript code altogether, you can install a JavaScript blocker (e.g. www.noscript.net).
  9. Data security
    1. Technical and organizational measures are used to protect your personal information from unauthorized access by third parties, disclosure, alteration, destruction or loss during its collection, processing, and retention. This level of protection cannot, however, be extended to communication by email and we recommend that you send all confidential information by normal post.
  10. Who we are and how to contact us: If you are seeking to exercise any of your statutory rights, please contact our Data Protection Officer at dpo@ibet.com. You may also contact us at: Claymore Malta LtdEwropa Business Centre Level 4 – 701, Dun Karm Street Birkirkara BKR 9034 Malta Email: support@ibet.com If you are seeking to exercise any of your statutory rights, please contact our Data Protection Officer at dpo@ibet.com.As Claymore Malta Ltd is based in Malta, we are subject to the General Data Protection Regulation (GDPR). This means that whenever we process personal data, we always follow the GDPR principles:
    • Lawfulness, fairness, and transparency
    • Purpose limitation
    • Data minimization
    • Accuracy
    • Storage limitation
    • Integrity and confidentiality
    • AccountabilityIf you have questions, suggestions, or concerns about this policy, or about our use of your information, please contact us at support@ibet.com.
  11. Changes to the terms of this Privacy Policy: We will occasionally make changes and corrections to this Privacy Policy and we’ll inform you by posting the changes on this site and sending you an email or message about the changes. We will also give you the opportunity to consent to these material changes. Changes will be effective upon the posting of the changes and your acceptance of the changes.